Bromsgrove Hotel and Spa

Amazing would stay here time and time again. Having booked this last moment due to walking out another hotel earlier that night, they were amazing the extras they added, upgraded room was a welcome surprise for us. They could not do enough. Amazing location and relaxing as soon as you walk in. Fresh flavoured waters and a cafe fully stocked, the bar is nice and chilled atmosphere with friendly bar man with a wide beverages selection. The staff are so friendly and helpful. The reception when we walked in was so warm and welcoming and understanding and amazing with children. The rooms themselves are huge and nicely decorated with huge relaxing beds. Amazing night sleep and every modern amenities needed. The breakfast has a vast variety of everything that is needed to start your day and the staff were very accommodating. Perfect hotel.

The staff were very lovely and friendly. The room was very spacious. The facilities were very enjoyable - me and my partner both used the swimming pool which has a sauna and steam room with it - we felt that our money was definitely well spent on that. The views are also quite nice. Once you enter the hotel also, there is a lovely sweet smell which carries on down the corridors. We were also happy that we found a fan in the wardrobe it came in handy during the warm night. Also, I quite like that the wardrobe was mirrored with good lighting so I was able to do my hair and makeup using those mirrors.

The front of house staff were lovely. The receptionist was very welcoming and always had a smile on her face.

Room was large, well furnished with a good supply of tea, coffee and biscuits. furnishings were good and cleanliness was excellent. The communal rooms were also excellent, Very well laid out, with an open fire in the middle. Carpeting throughout was good and a very comfortable lounge area. The internal corridors had recently been painted. There is evidence that this hotel was being worked on to uprate the facilities and this was confirmed by the staff. Breakfast was buffet style, but copius and varied. The Coffee bar/ Snack bar was also very good with light meals served which were very reasonably priced. All the staff were very approachable, pleasant and efficient.

Exceptional customer service particularly from Fouzi, who went out of his way, above and beyond to ensure our dining experience was memorable, food was absolutely delicious and his dessert recommendation was a taste sensation. Facilities were as described, pool, steam room and sauna ... excellent!! Starbucks coffee in the lounge. Room was clean and spacious, with TV, iron ironing board, hair dryer, fans, fridge and tea/ coffee. We had a lovely time and wouldn't hesitate staying again, after reading some negative reviews, have to admit I was anxious about what we were walking into but seriously we had nothing to worry about.