Bromsgrove Hotel and Spa

The front of house staff were lovely. The receptionist was very welcoming and always had a smile on her face.

Room was large, well furnished with a good supply of tea, coffee and biscuits. furnishings were good and cleanliness was excellent. The communal rooms were also excellent, Very well laid out, with an open fire in the middle. Carpeting throughout was good and a very comfortable lounge area. The internal corridors had recently been painted. There is evidence that this hotel was being worked on to uprate the facilities and this was confirmed by the staff. Breakfast was buffet style, but copius and varied. The Coffee bar/ Snack bar was also very good with light meals served which were very reasonably priced. All the staff were very approachable, pleasant and efficient.

Exceptional customer service particularly from Fouzi, who went out of his way, above and beyond to ensure our dining experience was memorable, food was absolutely delicious and his dessert recommendation was a taste sensation. Facilities were as described, pool, steam room and sauna ... excellent!! Starbucks coffee in the lounge. Room was clean and spacious, with TV, iron ironing board, hair dryer, fans, fridge and tea/ coffee. We had a lovely time and wouldn't hesitate staying again, after reading some negative reviews, have to admit I was anxious about what we were walking into but seriously we had nothing to worry about.

The hotel is lovely & so are the staff, I go alot

Staff are welcoming. The lobby area is luxurious and not overly done in Xmas decorations. The rooms are very large and clean. This time i stayed in the room that had a new bathroom. There was a kind of strange smell so i think its the refurb/painting. The carpet isnt tatty looking some other hotels. Cheaper than other brand hotels and imo alot nicer